Avatar

Chris Botting

No Longer with Cisco

In short, my job is to help you keep your customers happy. I’m responsible for Cisco's contact center business, product strategy, and all aspects of bringing our contact center solutions to market.

We get to focus on products that people use every day. So much of business success comes down to what your customers need. We’re focused on delivering the solutions that let your teams provide the best customer experience possible. There’s a lot of technology behind that, but your business and your customers are always the priority.

My previous role at Cisco focused on our voice technology and leading our worldwide business development and field engagement activities. Prior to Cisco, I was a VP and co-founder of PakNetX Corporation and held business development, product management, marketing, and engineering positions at a variety of companies. My education includes advanced degrees in Electrical and Computer Engineering, and an MBA from the Fuqua School of Business at Duke University.

Articles

March 28, 2017

COLLABORATION

Customer Care for Teams: Announcing Cisco Spark Care

Small customer-care teams often have limited budgets and minimal IT support. Existing customer care solutions are typically too expensive and complex for their needs. Lacking IT’s attention and support, smaller teams often create their own “shadow” solutions by buying online. But many di…

December 13, 2016

COLLABORATION

5 Predictions for Customer Care in 2017

We’re all bombarded with opinions and predictions from so-called experts. But who do you trust? I believe it’s important to have a strong track record if you want people to take you seriously. Last year, I made five predictions about the Customer Care industry for 2016. You can read abou…

September 20, 2016

COLLABORATION

Customer Care and the Connected Digital Experience

Today I’m pleased to announce general availability of Cisco’s next-generation software for contact centers operating in the age of digitization. This release establishes a platform offering a Connected Digital Experience. As a result, companies can deliver contextual, continuous, and cap…

March 18, 2016

COLLABORATION

Strength in Transitions for Customer Care

Last week’s Enterprise Connect event was an eye-opening experience from many perspectives. A tour of the exhibit area seemed like a real-time stroll through the history of contact center technology. Several traditional contact-center providers were present, but some former industry powerhouses were…

December 16, 2015

COLLABORATION

5 Predictions for Customer Care in 2016, and Beyond

Who likes Tomorrowland? Some people go to the futuristic part of Disney’s theme parks for the rides. The rides are certainly fun, but I go because it makes me think of the future. Perhaps that’s why people post so many predictions blogs every December: We like to dream about possibilitie…

January 5, 2015

COLLABORATION

A Broad Partner Ecosystem is Pivotal To Delivering the Total Customer Experience

Many highly successful companies have a common characteristic- their customer care strategy is supportive of, and in alignment with, their corporate brand strategy, often driving to provide a consistent customer care experience, irrespective of the channel used for customer engagement. Customers’ ex…